Privacy Policy
How we collect, manage, store, and protect your company and trade professional records.
1. Identification of Data Controller
Phix Supplies Limited is recognized as the Data Controller responsible for the processing and protection of your personal and business records:
Data Controller: Phix Supplies Limited
Corporate Address: 121 Main Street, Santa Maria Plaza, Ocho Rios, St. Ann, Jamaica
Support Desk 1: (876) 631-9561
Support Desk 2: (876) 728-7000
WhatsApp Security: (876) 536-5378
2. Lawful Bases for Processing Stored Records
We only process your information when we have verified legal bases to do so. These bases include:
Contractual Necessity
Processing is required to fulfill trade orders, dispatch packages, deliver products, and send automated order tracking updates.
Consent
You have explicitly opted in to receive promotional updates, WhatsApp restock notifications, or weekly pricing charts.
Legal Obligation
Required for statutory compliance, tax reporting, TRN validation, and corporate auditing under Jamaican business laws.
3. Customer Data Collected
During account creation, quote requests, or checkouts, we collect the following customer records:
- Personal Identity Details: Full Name, primary company contact name, business designation.
- Communication Metrics: Phone number, WhatsApp mobile contact, active business email addresses.
- Logistics Information: Default shipping addresses, site delivery routes, company tax registration numbers (TRN).
- Transaction Details: Order lists, quote histories, component preferences, invoice balances.
SECURE PAYMENT DISCLOSURE:
We do not store raw credit card details, CVVs, or card pins on any local servers or database systems. All payments are processed securely through PCI-DSS compliant third-party gateways.
4. Third-Party Data Sharing
Phix Supplies never rents or sells customer details. We only share details with trusted logistics and processing partners as needed for standard operation:
- Logistics Providers: Shipping carriers including DHL, FedEx, and Jamaica Post to deliver parts to your warehouse or job sites.
- Secure Payment Gateways: Authorized credit card processors to settle checkouts.
- Logistics & Mapping APIs: Distance and routing tools to optimize local truck deliveries.
5. Rights of the Customer
Regardless of where you reside, we support robust data control options. You are entitled to the following rights regarding your stored files:
Access & Rectification
You have the right to request a copy of all personal records we have on file, or request corrections if any fields are outdated or incorrect.
Erasure (Deletion)
You can request complete deletion of your files. Please note that certain purchase records, invoice records, and tax entries must be retained for tax/auditing retention compliance.
Opt-out of Marketing
You can withdraw your consent for promotional resting notices, email campaigns, or weekly WhatsApp promotions at any time.
Form Submission
You can easily exercise these rights by submitting a query directly on our interactive Data Privacy Request Page.