Refund & Returns Policy
Guidelines for industrial component returns, inspections, exclusions, and withdrawal timelines.
1. Return Window
Returns must be initiated within 5 business days of the delivery date or in-store purchase date. Requests submitted after this window will not be accepted under any circumstances.
To initiate a return, contact our logistics desk via the channels listed in Section 3. You must receive a Return Authorisation Number (RAN) before shipping any items back to us.
2. Conditions for Returned Items
Due to the precise tolerances and high safety criteria of industrial components, returned items must comply strictly with the following criteria to qualify for credit or exchange:
- Items must be entirely unused, unaltered, and free from any grease, lubrication, technical residue, or tool marks.
- Items must be returned in their complete, undamaged original packaging (including boxes, manuals, and technical wrappers).
- Mounted, test-fitted, modified, or installed parts cannot be returned or refunded under any circumstances unless they are explicitly proved to have manufacturer defects or delivery damage.
3. Exclusions (Non-Returnable Items)
ELECTRICAL ITEMS — NO REFUND OR EXCHANGE:
All electrical items are strictly non-returnable and non-exchangeable, including but not limited to: circuit breakers, electrical panels, switches, outlets, wiring, cables, conduit fittings, electrical enclosures, transformers, and any other electrical components or accessories. This policy applies regardless of whether the item has been installed or remains in original packaging.
Exceptions are made only for items with a verified manufacturer defect confirmed in writing by the manufacturer, or items that arrived demonstrably damaged in transit (must be reported within 24 hours of delivery with photographic evidence).
CUSTOM-CUT & SPECIAL-ORDER ITEMS:
We cannot accept returns on custom-cut items such as custom-length pressure hoses, custom-length plumbing pipes, custom gaskets, or special, custom-ordered mechanical components, unless they arrive damaged or have verified factory defects.
4. Return Contact Channels
All returns require prior authorization from our logistics desk. Please initiate your return requests through our official contact channels:
Phone Support 1: (876) 631-9561
Phone Support 2: (876) 728-7000
WhatsApp Support: (876) 536-5378
Email: phixsupplies@gmail.com
5. EU 14-Day Right of Withdrawal
Notice for European Union (EU) Customers Only:
If you reside inside the European Union, you have the right to withdraw from this contract and request a return within 14 days of receiving physical delivery of your goods, without giving any reason.
This withdrawal right does not apply to custom-made or custom-cut parts as stated under our general exclusions. To exercise this right, you must send us an unequivocal statement of your decision to withdraw before the 14-day period expires.
6. Shipping Fees & Customs Responsibility
Except for returns due to verified manufacturer defects or mistakes on our part, the Customer is fully responsible for all return shipping fees, customs duties, import tariffs, and logistics clearance costs required to return the items to our warehouse.
7. Refund Timelines & Warehouse Inspection
Upon delivery of your returned parts to our central sorting facility:
Warehouse Inspection Address:
Phix Supplies Receiving Desk,
121 Main Street, Santa Maria Plaza, Ocho Rios, St. Ann, Jamaica.
Refund Processing: Refunds are initiated within 14 business days ONLY after our engineering team has thoroughly inspected and accepted the returned items as meeting our unused, unaltered, and complete criteria.